You can get LOVOT with BEX!

We provide support for LOVOT purchases, international shipping, and inquiries in case of malfunctions.

We have a track record of customer support mainly in Singapore, South Korea, Australia and United Arab Emirates. If you reside outside of Singapore, South Korea, Australia and United Arab Emirates and wish to buy LOVOT, please inquire from here.

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Services

Our Best Services

Create your GX account

We will handle the account registration process, which requires input in Japanese.

Shipping to your country

We will receive your LOVOT in Japan and ship it to your country.
*We currently have a track record of support mainly in Singapore, South Korea, Australia and United Arab Emirates

Support for Repair

We will provide assistance for handling malfunctions, as well as arranging for repairs within Japan if needed.
*You are responsible for repair and shipping costs.

Help desk

Please contact us anytime if you have any questions about how to use LOVOT or if you think it is malfunctioning.

about
WHO WE ARE

We are professionals in overseas shipping and support.

How to Use

Steps to Buy LOVOT

Pricing

Our Service Fees

Our team understand how LOVOT works and can help resolve most issues. We will answer your questions without limitation.

¥120,000 JPY / year


-Pricing model for customers in Singapore, South Korea, Australia and United Arab Emirates who want to buy LOVOT


LOVOT Purchase Price(LOVOT3.0 + living expenses (lifetime)) ¥1,072,500 (Option 3: LOVOT3.0 and living expenses (lifetime) /Color: “brown”) + BEX Service Fees ¥120,000 + BEX Shipping fee about ¥70,000 + Customs duties etc.


*The base price varies depending on the LOVOT color. “Pale” and “Black” have different prices.
*Option 3 is the only plan available for international shipping. If you choose any other plan, we cannot ship LOVOT overseas.
*The cost of the main unit and living expenses (lifetime) will have a lifetime free software usage fee for major functions such as LOVOT’s movement, software updates, and backup of LOVOT’s memory.
*The cost of the main unit and living expenses (lifetime) will come with 100% repair coverage in the first year. From the second year onwards, you can subscribe to the “extended warranty service” which also comes with 100% repair coverage.
*The shipping fee may change depending on the destination, time and fuel surcharge of LOVOT.
*The shipping company for LOVOT is DHL.
*Consumption tax, customs duties and clearance fees vary by country, so please consult your local customs office.
*Repair and maintenance services after the second year are not free of charge.
*GROOVE X does not provide customer service or repair support from overseas. If you need repair or maintenance services after the second year, you need to continue subscribing to BENLY’s support service. 
*For more details, please refer to the FAQ.


-You can find the product list on the LOVOT WEB STORE.

Request for Support Service

Our customer support team is ready to help you whenever you need them.
After pressing SUBMIT, a confirmation email will be sent to you.
Please use the URL provided in the email to access the application form and apply for the support service.
The support service application is available for residents of Singapore, South Korea, Australia, and the United Arab Emirates.

Your Name
Email

We have a track record of customer support mainly in Singapore, South Korea, Australia and United Arab Emirates. If you reside outside of Singapore, South Korea, Australia and United Arab Emirates and wish to buy LOVOT, please inquire from here.

Your Name
Email
Date of Birth
Country
ZIP Code
Address
Phone Number

You must attach both a form of identification and a proof of address. (If one document can confirm both your identity and your address, then only one attachment is necessary.)
※Maximum capacity of attached files allowed is up to 5 MB.

-Identity verification documents
Driver’s license, passport, health insurance card, residence certificate, migrant certificate, national identity card, student ID


-Address verification documents
Utility bills or receipts such as phone, water, etc., bank statements or receipts from financial institutions such as bank, credit card, etc.


Please read the terms of use and precautions before applying.

We have a track record of customer support mainly in Singapore, South Korea, Australia and United Arab Emirates. If you reside outside of Singapore, South Korea, Australia and United Arab Emirates and wish to buy LOVOT, please inquire from here.