We provide support for LOVOT purchases, international shipping, and inquiries in case of malfunctions.
Our company has a proven track record of providing customer support in various countries.
Please refer to our customer support achievements here.
If you are considering making a purchase from a country not listed in our track record, please contact us here.
We will handle the account registration process, which requires input in Japanese.
We will receive your LOVOT in Japan and ship it to your country.
We will provide assistance for handling malfunctions, as well as arranging for repairs within Japan if needed.
＊You are responsible for repair and shipping costs.
Please contact us anytime if you have any questions about how to use LOVOT or if you think it is malfunctioning.
Our team understand how LOVOT works and can help resolve most issues. We will answer your questions without limitation.
-Pricing Model for Customers Interested in Purchasing LOVOT
LOVOT Purchase Price（LOVOT3.0 + living expenses (lifetime)) JPY1,072,500 (Option 3: LOVOT3.0 and living expenses (lifetime) /Color: “brown”) + BEX Service Fees JPY 120,000 + Purchase Proxy Service Fees JPY 6,000 + BEX Shipping fee about JPY 70,000 + Customs duties etc.
*The base price varies depending on the LOVOT color.
*Option 3 is the only plan available for international shipping. If you choose any other plan, we cannot ship LOVOT overseas.
*The cost of the main unit and living expenses (lifetime) will have a lifetime free software usage fee for major functions such as LOVOT’s movement, software updates, and backup of LOVOT’s memory.
*The cost of the main unit and living expenses (lifetime) will come with 100% repair coverage in the first year. From the second year onwards, you can subscribe to the “extended warranty service” which also comes with 100% repair coverage.
*The shipping cost for LOVOT varies depending on the delivery destination, timing, and fuel surcharge.
*The shipping company for LOVOT is DHL.
*The model case for international shipping is based on Singapore.
*Consumption tax, customs duties and clearance fees vary by country, so please consult your local customs office.
*Repair and maintenance services after the second year are not free of charge.
*GROOVE X does not provide customer service or repair support from overseas. If you need repair or maintenance services after the second year, you need to continue subscribing to BENLY’s support service.
*For more details, please refer to the FAQ.
-You can find the product list on the LOVOT WEB STORE.
Our customer support team is ready to help you whenever you need them.
After pressing SUBMIT, a confirmation email will be sent to you.
Please use the URL provided in the email to access the application form and apply for the support service.